Last Updated: June 8, 2026

1. Scope of Logistics Infrastructure

Ojahmi provides the structural logistics architecture within your dashboard to facilitate order fulfillment. We do not operate as a traditional shipping carrier, freight forwarder, or courier service. This Logistics & Fulfillment Policy governs how shipping operations, delivery tracking, and risk allocation are managed between Yusmid International Ltd ("Ojahmi", "we", "us") and the Merchant ("you").

2. Fulfillment Models & Merchant Responsibility

Ojahmi gives you three distinct operational tracks to fulfill orders placed on your storefront. Your legal liabilities vary based on the track you choose:

2.1 Track A: Custom Delivery Options

• Mechanics: You define your own shipping zones, flat rates, and delivery parameters within the dashboard.

• Liability: You are 100% legally and financially responsible for executing these deliveries. Ojahmi exercises no oversight, tracking, or support for manual delivery choices.

2.2 Track B: Independent In-House Personnel

• Mechanics: You register your own dedicated dispatch riders or drivers directly under your store account via the Ojahmi dashboard to assign them orders internally.

• Liability: Any personnel registered under your account are legally classified as your direct employees, contractors, or agents. Ojahmi is not liable for their conduct, traffic accidents, theft of goods, or failure to deliver. You indemnify Ojahmi against any claims arising from the actions of your registered delivery personnel.

2.3 Track C: Ojahmi Logistics Network

• Mechanics: You route shipments using our integrated third-party logistics network option available inside your dashboard.

• Liability: Deliveries routed here are processed by third-party logistics partners aggregated into our network framework. The specific rules governing this track are detailed in Section 3 and Section 4 below.

3. Ojahmi Logistics Network Mechanics & Dynamic Pricing

When you leverage the Ojahmi Logistics option, you acknowledge and agree to the following operational parameters:

• Dynamic Rating: Delivery pricing and estimated delivery times are not fixed. Rates are calculated dynamically in real time based on package weight, package dimensions, cargo type, pickup address, and the destination node.

• Accuracy of Dimensions: You must input accurate weight and package classifications when generating a delivery order. If a third-party logistics courier verifies that your package exceeds the stated weight or size parameters inputted in your dashboard, Ojahmi reserves the right to charge the price variance directly to your OjahmiPay balance or halt delivery until the balance is updated.

4. Lost, Damaged, or Prohibited Cargo (Ojahmi Logistics)

This section applies strictly to deliveries routed through Track C (Ojahmi Logistics).

4.1 Prohibited Cargo List

You are strictly prohibited from shipping any of the following items through Ojahmi Logistics:

• Perishable foodstuffs without adequate cold-chain packaging.

• Cash, bearer bonds, precious stones, gold bullion, or unprotected high-value jewelry.

• Hazardous materials, chemicals, flammable liquids, or loose batteries.

• Live animals, plants, or biological samples.

• Any item classified as illegal, contraband, or restricted by the customs laws of Nigeria, Kenya, Ghana, South Africa, Egypt, or the CFA zones.

Any prohibited cargo discovered by network dispatch couriers will be instantly confiscated, the merchant account will be permanently deactivated, and the incident will be flagged to local law enforcement.

4.2 Claims & Risk Allocation

If a legitimate, non-prohibited item is verified as lost or significantly damaged while in the custody of an Ojahmi Logistics network courier, the following claims protocol applies:

• Filing Window: The Merchant must formally log a delivery claim via our WhatsApp or Email support channels within forty-eight (48) hours of the scheduled delivery window, providing the Order ID, proof of product value (invoice), and photos of damage (if applicable).

• Investigation & Caps: Ojahmi will conduct an internal forensic tracking review with the specific downstream courier partner. If the claim is verified, Ojahmi will facilitate a payout or balance credit to the merchant. This payout is capped at a maximum ceiling of [e.g., ₦50,000 / $50 USD or equivalent local currency value per package] unless the merchant explicitly purchased additional high-value third-party transit insurance prior to generating the dispatch order.

5. Failed Deliveries & Return-to-Sender (RTS)

A delivery is classified as a "Failed Delivery" if the dispatch courier arrives at the destination and the end-consumer/buyer is unreachable, rejects the package, or provides an invalid physical address after multiple reasonable attempts.

• RTS Logistics: If a delivery fails through Ojahmi Logistics, the item will be routed back to the merchant's registered pickup address.

• RTS Fees: The merchant explicitly acknowledges that return-to-sender operations incur additional reverse-logistics transportation costs. These RTS fees will be dynamically calculated and automatically deducted from the merchant's pending OjahmiPay ledger balance.