There is no fixed flat rate. The pricing and delivery timelines for Ojahmi Logistics depend entirely on the pickup/delivery locations and the package weight/type. Real-time rates will be dynamically calculated for your orders at checkout or within your fulfillment dashboard.

Ojahmi does not set or enforce return policies for individual storefronts. All products, services, and fulfillment processes are entirely owned by you, the store owner. You must define and publish your own terms of service, return windows, and refund rules for your buyers.

Because we strictly provide software infrastructure to business owners and do not deal with end-consumers, Ojahmi does not mediate customer complaints regarding damaged goods, late shipments, or refunds. If a customer contacts Ojahmi support regarding an order from your shop, they will be redirected to contact you directly.

Yes. Both the mobile app and the web dashboard feature automated inventory tracking. When a product sells out, the system automatically updates your digital storefront to prevent overselling, and you will receive an to restock.

If you encounter any bugs, payment settlement issues, or need help configuring your dashboard, the Ojahmi Merchant Success team is available through our official channels:

• WhatsApp Support: +2349113419495

• Email Support: support@ojahmi.com

Tip for Launching: Make sure to paste your custom WhatsApp Link and support email into your dashboard settings so your merchants can easily click through when they need help!

Yes. Every store automatically receives a free store link ojahmi.com/yourstore and subdomain yourstore.ojahmi.com, but you can easily link your own custom domain (e.g., www.yourbrand.com) directly through your dashboard settings at no extra cost but not available on free version.

Absolutely. Ojahmi is a multi-theme platform. You can choose from a variety of professionally designed, mobile-responsive e-commerce layouts and customize the colors, logos, and banners to match your unique brand identity.

Yes. You have full access to a robust Coupon Manager within your admin panel. You can create percentage discounts, fixed-amount price cuts, or free shipping rewards, and set expiration dates or usage limits to run strategic marketing campaigns.

Yes. Your merchant dashboard provides real-time data on your total revenue, pending orders, top-selling products, and regional customer traffic, helping you make data-driven decisions for your business.

Security is built into our core. OjahmiPay uses bank-grade, PCI-DSS compliant encryption protocols. Your customers’ card details and financial transactions are fully secure and shielded from fraud.

No. Ojahmi believes in transparent pricing. Your platform subscription fee and the standard transaction processing fees through OjahmiPay are clearly stated. There are no hidden fees, surprise monthly maintenance costs, or unauthorized deductions.

Because you own your business operations completely, any issues with Ojahmi Logistics are handled directly between you (the store owner) and our logistics support team. If an official delivery run through our integrated service experiences an issue, you can file a claim via our WhatsApp/Email support to have our team look into it immediately

Yes, you can enable custom payment rules. However, because you are entirely responsible for your own storefront’s finances and logistics, any Cash on Delivery options must be managed using your own register-house delivery personnel or third-party courier services that support cash collection.